Contact information
CONTACT INFORMATION
If you have questions about your order, shipping, returns, refunds, payments, products, or any other matter related to your purchase, please contact Lymphora Customer Support.
Shop Name: Lymphora
Customer Support Email:
support@lymphorashop.com
Customer Service Availability:
Customer inquiries are handled during regular business hours, excluding weekends and public holidays.
Response Time:
We aim to respond to customer inquiries within 24 to 48 business hours.
ORDER SUPPORT
For questions regarding an existing order, please include your order number whenever possible.
This helps us locate your order and respond more efficiently.
You may contact us regarding:
- order status;
- shipping and tracking;
- delivery issues;
- address corrections;
- damaged products;
- incorrect products;
- missing items;
- returns;
- refunds;
- cancellations;
- payment questions.
RETURNS
Please do not return products without first contacting our customer support team.
Before sending any return, contact:
If your return is eligible, we will provide the applicable return instructions and return address.
Do not send products directly to a manufacturer, supplier, fulfillment center, warehouse, shipping address shown on a package, or any other address unless specifically instructed by our customer support team.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.
Where available, please provide:
- your order number;
- a description of the issue;
- photographs of the product;
- photographs of the packaging;
- photographs of the shipping label.
This information may help us investigate and resolve the issue more efficiently.
PAYMENT AND BILLING QUESTIONS
For questions relating to:
- payments;
- duplicate charges;
- refunds;
- payment authorization;
- billing issues;
please contact:
Please include your order number and any relevant transaction information, but do not send complete credit card numbers, passwords, or other highly sensitive financial information by email.
PRIVACY REQUESTS
For questions about our Privacy Policy or to submit a privacy-related request, contact:
Depending on the nature of the request, we may need to verify your identity before providing access to or making changes to personal information.
IMPORTANT SECURITY NOTICE
Lymphora will never ask you by email to provide:
- your complete payment card number;
- your card PIN;
- your banking password;
- your account password;
- security codes intended only for account authentication.
If you receive a suspicious communication claiming to be from Lymphora, please contact us directly at:
CONTACT
Lymphora Customer Support
Email: support@lymphorashop.com
Please include your order number whenever your inquiry relates to an existing purchase.