Claro. Para uma loja de suplemento/wellness, uma política mais protetiva para pagamentos deve ser clara sobre elegibilidade, produtos abertos, evidências de entrega, prazos de inspeção, reembolsos, pedidos recusados, devoluções não autorizadas e prevenção de chargebacks, sem tentar retirar direitos legais do consumidor.

Abaixo está uma versão completa em inglês, já usando Lymphora e support@lymphorashop.com, sem campos para você preencher.

RETURN & REFUND POLICY

This Return & Refund Policy applies to purchases made through the Lymphora online store.

By placing an order with Lymphora, you acknowledge that you have reviewed and accepted the terms of this policy, subject to any mandatory consumer rights that may apply in your jurisdiction.

1. 30-DAY RETURN POLICY

We offer a 30-day return period for eligible products.

The 30-day period begins on the date the order is confirmed as delivered by the applicable shipping carrier.

To qualify for a return, the product must:

• be unused and unopened;
• remain sealed in its original packaging;
• be in the same condition in which it was received;
• include all original packaging, labels, inserts, accessories, and promotional items, where applicable;
• be accompanied by valid proof of purchase or the applicable order number.

Products that do not meet these requirements may be refused for return where permitted by applicable law.

Nothing in this policy limits any non-waivable statutory rights you may have regarding defective, damaged, incorrectly supplied, or otherwise non-conforming goods.

2. HEALTH, HYGIENE, AND CONSUMABLE PRODUCTS

Lymphora products are consumable wellness products.

For health, hygiene, quality-control, and product-integrity reasons, products that have been opened, used, unsealed, partially consumed, tampered with, or otherwise altered after delivery are generally not eligible for return or refund unless the product was defective, damaged, incorrectly supplied, or applicable law requires otherwise.

This policy helps ensure that returned products cannot be resold after their safety or integrity can no longer be verified.

3. HOW TO REQUEST A RETURN

Before returning any product, please contact our customer support team at:

support@lymphorashop.com

Please include:

• your full name;
• your order number;
• the product you wish to return;
• the reason for the return;
• clear photographs where the request relates to damage, defects, incorrect items, or packaging issues.

If the return is eligible, we will provide return instructions and the appropriate return address.

Do not send products to an address shown on the original shipping label, a supplier, manufacturer, warehouse, fulfillment center, or any other address unless our customer support team specifically instructs you to do so.

Unauthorized returns may be rejected or may experience significant processing delays.

4. RETURN SHIPPING COSTS

Unless the product is defective, damaged, incorrectly supplied, or applicable law requires otherwise, the customer is responsible for the direct cost of returning the product.

Original shipping charges are generally non-refundable unless required by applicable law.

We strongly recommend using a tracked shipping service when returning products.

Lymphora cannot be responsible for return packages that are lost, misdirected, damaged, or otherwise not delivered to the return address provided by our customer service team.

A return is not considered received until it has been delivered to and accepted at the designated return location.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as reasonably possible after delivery.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, contact us at support@lymphorashop.com as soon as possible.

To help us investigate the issue efficiently, we may request:

• your order number;
• photographs of the product;
• photographs of the shipping packaging;
• photographs of the shipping label;
• a brief explanation of the issue.

Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate remedy.

Please do not discard a damaged or defective product or its packaging until your claim has been reviewed, as we may need additional information to process the request.

6. ORDERS MARKED AS DELIVERED

If carrier tracking shows that an order was delivered but you cannot locate the package, please first check:

• your mailbox;
• your front door, porch, garage, reception area, or other delivery location;
• any safe place designated for deliveries;
• other members of your household;
• neighbors;
• building management or reception;
• local pickup locations where applicable.

You should then contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at support@lymphorashop.com with your order number and tracking information.

We may assist with a carrier investigation.

A carrier delivery scan, delivery photograph, signature, GPS delivery record, or other carrier-generated proof of delivery may be considered when evaluating a delivery-related claim.

Nothing in this section limits any rights that cannot legally be excluded.

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping details carefully before completing checkout.

If you discover an error after placing your order, contact us at support@lymphorashop.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipping.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests reshipment, where permitted by law.

Shipping charges resulting from customer-provided address errors are generally non-refundable.

8. REFUSED OR UNCLAIMED PACKAGES

If a package is refused, rejected, abandoned, or not collected from the carrier and is subsequently returned to us or our logistics provider, the order will be reviewed once the returned package has been received.

Where permitted by law, actual return shipping or carrier charges associated with a refused or unclaimed shipment may be deducted from any refund.

A customer should not refuse delivery as a substitute for following the return procedure described in this policy.

9. RETURN INSPECTION

All returned products are subject to inspection.

Once your return is received, we will verify that:

• the correct product was returned;
• the product is unused and unopened where required;
• the original seal has not been broken;
• the product has not been materially damaged after delivery;
• all applicable return conditions have been satisfied.

If a returned product does not satisfy the applicable return requirements, we may decline the refund to the extent permitted by law.

10. REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method used for the purchase unless another method is required by law or expressly agreed upon.

After a refund has been issued, banks, card issuers, and payment providers may require additional processing time before the funds appear in your account.

Lymphora does not control the processing times of banks or payment providers.

11. ORIGINAL SHIPPING CHARGES

Except where required by applicable law or where the return results from our error, original shipping and delivery charges are non-refundable.

If expedited, priority, or premium shipping was selected, the additional amount paid for that upgraded shipping service is generally non-refundable once the service has been provided.

12. PARTIAL REFUNDS

Where permitted by applicable law, a partial refund may be issued when:

• only part of an order is returned;
• promotional items that formed part of the transaction are not returned;
• an item is returned in a condition that reduces its value due to handling beyond what is reasonably necessary to inspect it;
• a refund is otherwise appropriate based on the circumstances of the order.

Any deduction will be reasonable and consistent with applicable law.

13. PROMOTIONAL OFFERS AND BUNDLES

Products purchased as part of a bundle, multi-buy promotion, free-item promotion, quantity discount, or other promotional offer may be subject to adjusted refund calculations.

If returning only part of a promotional purchase causes the remaining products to no longer qualify for the original discount, the refund may be recalculated based on the price that would have applied to the products retained by the customer.

Where a free promotional product was included with the purchase, we may require the promotional product to be returned with the qualifying products.

If it is not returned, its advertised or reasonable retail value may be deducted from the refund where permitted by applicable law.

14. ORDER CANCELLATIONS

Orders are processed as quickly as possible.

If you wish to cancel an order, contact support@lymphorashop.com immediately.

We will attempt to accommodate the cancellation request, but cancellation cannot be guaranteed once an order has entered fulfillment, been packed, or been transferred to the shipping carrier.

If cancellation is no longer possible, you may request a return after delivery in accordance with this policy.

15. DUPLICATE ORDERS

Customers are responsible for reviewing their cart and order details before completing payment.

If you accidentally place a duplicate order, contact us immediately at support@lymphorashop.com.

If the duplicate order has not yet entered fulfillment, we will make reasonable efforts to cancel it.

If it has already been processed or shipped, the standard return conditions in this policy will apply.

16. EXCHANGES

We do not guarantee direct product exchanges.

Where an exchange is not available, you may return an eligible product in accordance with this policy and place a new order for the desired product.

17. PAYMENT DISPUTES AND CHARGEBACKS

If you believe there is a problem with your order, payment, delivery, refund, or product, please contact us first at support@lymphorashop.com.

Our customer support team will make reasonable efforts to investigate and resolve legitimate concerns.

If a payment dispute or chargeback is initiated, we may provide the payment processor, card network, issuing bank, or other relevant financial institution with information reasonably necessary to investigate the transaction, including, where applicable:

• order confirmation;
• payment records;
• customer communications;
• shipping and tracking information;
• proof of delivery;
• billing and shipping information;
• applicable store policies;
• evidence relating to fulfillment, returns, replacements, or refunds.

Nothing in this policy prevents a customer from exercising lawful rights available through their card issuer, payment provider, or applicable consumer protection law.

18. FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right, to the extent permitted by law, to investigate claims that appear fraudulent, abusive, misleading, inconsistent, or duplicative.

This may include situations involving repeated claims of non-delivery despite confirmed delivery, materially altered return packages, substitution of products, return of products not purchased from Lymphora, or other conduct reasonably indicating misuse of our return or refund process.

We may refuse a return or refund where there is reliable evidence of fraud or abuse, subject to applicable law.

19. REFUNDS TO THE ORIGINAL PAYMENT METHOD

Refunds are generally issued only to the original payment method used for the transaction.

We cannot normally redirect a refund to another card, bank account, payment account, or individual.

This requirement helps protect customers and Lymphora against unauthorized transactions and payment fraud.

20. NON-RETURNABLE ITEMS

Unless required by applicable law, the following are generally not eligible for return:

• opened or used consumable products;
• products with broken or removed seals;
• products that have been partially consumed;
• products damaged after delivery through misuse, improper storage, negligence, or unauthorized modification;
• products not purchased directly from Lymphora;
• products returned without sufficient information to identify the related order;
• gift cards or other non-refundable items where permitted by law.

21. THIRD-PARTY PURCHASES

This policy applies only to products purchased directly through the Lymphora online store.

If you purchased a Lymphora product through another retailer, marketplace, reseller, or third-party platform, your return must generally be handled according to that seller's return policy.

22. LEGAL RIGHTS

This Return & Refund Policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy excludes, restricts, or modifies any statutory guarantee, warranty, right, or remedy that cannot legally be excluded, restricted, or modified.

Where this policy conflicts with mandatory consumer law applicable to your purchase, the mandatory legal requirement will prevail.

23. CONTACT

For return, refund, damaged product, delivery, or order-related inquiries, contact:

Lymphora Customer Support

Email: support@lymphorashop.com

Please include your order number whenever possible so that we can assist you more efficiently.